Technical Skills

A comprehensive toolkit for enterprise observability and cloud operations

Core Competencies

New Relic Platform Expert

Observability Strategy Expert

Azure Cloud Advanced

Logging & Analytics Expert

AIOps Integration Advanced

Automation & DevOps Advanced

ServiceNow ITSM Proficient

Incident Management Expert

🔍 Observability & Monitoring — Expert

New Relic Administration Observability Migration Logging Solutions Monitoring Standardization Dashboards & Alerts SLO/SLA Design Sumo Logic Netcool Omnibus APM & Distributed Tracing Real-time Monitoring

Deep expertise in designing, implementing, and optimizing enterprise monitoring solutions across cloud and on-premise environments.

☁️ Cloud Platforms — Proficient

Microsoft Azure Azure Administrator (AZ-104) AWS Hybrid Cloud On-Premise Integration

Certified Azure Administrator with hands-on experience deploying and managing observability solutions in multi-cloud environments.

🤖 AIOps & ITSM — Proficient

AIOps Platforms ServiceNow ITSM Incident Management MTTR Reduction Alert Correlation

Integrating AI-powered operations with ITSM workflows to accelerate incident resolution and improve operational efficiency.

⚙️ Automation & Infrastructure — Proficient

Observability-as-Code Azure DevOps CI/CD Pipelines Ansible Git Shell Scripting Linux/Unix Infrastructure as Code

Building automated observability pipelines and infrastructure solutions that scale across enterprise environments.

👥 Agile & Leadership — Proficient

Scrum Master Sprint Planning Stand-ups & Retrospectives Team Mentoring Technical Leadership Stakeholder Management Knowledge Sharing

Leading cross-functional teams, mentoring engineers, and driving Agile practices to deliver high-quality solutions.