Professional Experience
9+ years of driving observability excellence across global enterprises
Client: HEINEKEN Global
Key Achievements:
- Awarded "Innovation Catalyst Award" for observability modernization efforts
- Led critical US→EU region migration for New Relic monitoring, optimizing costs and ensuring compliance
- Built Observability-as-Code automation using Azure DevOps pipelines for scalable deployments
- Designed scalable observability architectures and monitoring standards for platform teams
- Delivered demos, training, and technical walkthroughs to operations and platform teams
- Ensured monitoring readiness for platform releases and go-lives
- Aligned observability designs with enterprise architecture, security, and reliability standards
New Relic
Azure DevOps
Observability-as-Code
Cloud Migration
Architecture Design
Client: NBNCo
Key Achievements:
- Served as New Relic Lead & SME for monitoring team
- Led successful New Relic administration migration from incumbent vendor to Accenture
- Spearheaded Splunk→New Relic logging migration for enterprise-wide adoption
- Automated user provisioning via SCIM API integration with Identity Provider
- Owned license utilization and optimization, minimizing quota loss and controlling costs
- Implemented monitoring upliftment strategies with standardized frameworks for alerts, dashboards, and agents
- Developed custom monitoring solutions using Flex and third-party plugins
- Facilitated Agile ceremonies and mentored team administrators
New Relic
Splunk Migration
SCIM Integration
Cost Optimization
Agile Leadership
Client: Canadian Tire Corporation
Key Achievements:
- Awarded "Making Life in Canadian Tire Better Award" for exceptional contributions
- Completed SRE Training & Certification (2023)
- Designed monitoring systems with PCI compliance and fault management practices
- Implemented full-stack real-time monitoring across cloud and on-premise environments
- Configured comprehensive dashboards, alert policies, muting rules, and notification channels
- Migrated legacy monitoring solutions to New Relic without service disruption
- Enabled Okta SSO and managed user model upgrades
- Defined SLO/SLA frameworks and observability standards
New Relic
PCI Compliance
SLO/SLA
Okta SSO
SRE
Client: Arcadia
Key Achievements:
- Integrated New Relic as primary observability solution for the project
- Built comprehensive dashboards for infrastructure and application metrics
- Performed root cause analysis using APM transactions, distributed tracing, and insights tools
- Prepared trend analysis and KPI reports for stakeholders
- Supported change management and capacity planning initiatives
New Relic
APM
Distributed Tracing
RCA
Reporting
Career Progression
From Associate to Application Consultant, I've consistently delivered value through:
- Technical Excellence
Deep expertise in New Relic, AIOps, and cloud observability
- Innovation
Automation, Observability-as-Code, and modern monitoring practices
- Leadership
Mentoring teams, driving Agile practices, and stakeholder management
- Business Impact
Cost optimization, compliance, and operational excellence